FAQs PDF Print

How to Stream

How do I set up new audio and video clips for streaming?
How do I add streaming clips to my web site?
What audio and video formats can I upload?

Billing

I checked out the"pricing" section but what are Tiers?
Is there a contract period?
Is it possible to try your service for free?

How to Stream

How do I set up new audio and video clips for streaming?
First, log in to your account or sign up if you don't have one. Once you are logged in you will see the user menu on the left side of the site. Click on "add new clip" and follow the onscreen instructions.

How do I add streaming clips to my web site?
After your clips are processed we will send you embed code, which looks something like this:

<object width="337" height="315" id="delve_player76106o" classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000"><param name="movie" value="http://assets.delvenetworks.com/player/loader.swf"/><param name="wmode" value="window"/><param name="allowScriptAccess" value="always"/><param name="allowFullScreen" value="true"/><param name="flashvars" value="mediaId=1908ea9ec0e54ab9b1c011e58cd757ca&amp;playerForm=18e5691a829a40f3af5f4bd9f35591a0"/><embed src="http://assets.delvenetworks.com/player/loader.swf" name="delve_player76106e" wmode="window" width="337" height="315" allowScriptAccess="always" allowFullScreen="true" type="application/x-shockwave-flash" pluginspage="http://www.adobe.com/go/getflashplayer" flashvars="mediaId=1908ea9ec0e54ab9b1c011e58cd757ca&amp;playerForm=18e5691a829a40f3af5f4bd9f35591a0"></embed></object>

It looks complicated, but all you have to do is paste the code into your website you don't have to understand it. Chances are your web designer will be doing this for you, but if you don't have a pro helping you and need help just ask.

What audio and video formats can I upload?
The short answer is just about any video or audio files should be fine. Just upload them and we will let you know if there is a problem. For the long geeky answer see below:

 

Interlace – All media should be deinterlaced before uploading. Interlaced video is primarily used for television and does not display well on computer screens.

Frame Rate – Recommended frame rates are 24 (23.98), 25, or 30 (29.97) frames per second (fps). Settings that are larger than these recommendations are acceptable but may result in poor user viewing experiences due to high CPU usage.

Bitrate – A bitrate of at least 800 kilobits per second (kbps) is recommended.

Aspect Ratio – Virtually any aspect ratio (including 16:9 widescreen and 4:3 standard) is supported. However, Delve will maintain the aspect ratio of the original file and therefore recommends that the desired display ratio be used when preparing files for upload.

Frame Size –The original file should be encoded to a frame size that matches the desired aspect ratio (e.g. 1024 x 576 for 16:9 widescreen or 640 x 480 for 4:3 standard) and the desired display size when the video is embedded. For videos that are intended to be displayed in fullscreen mode a minimum width of 640 is recommended.

Keyframes – Keyframes should be set at least every six seconds. More frequent keyframes optimize the use of the Search Inside technology.

Pixels – Original media files should be encoded using isomorphic (square) pixels. Media that is encoded using anamorphic (rectangular) pixels will display distorted.

This is all Greek to me -- help!

You are not alone. This information is intended for power users who desire more control over their encodes. Don't worry, just upload it. If there is a problem we will let you know. If you have any questions contact us.

Billing

Is it possible to try your service for free?
Yes. Just sign up and use the service. After one month you will receive your first bill. If you are happy pay it, if not just respond within 5 days with the words "Cancel my account" and we will delete your account.

Is there a contract period?
No. You may cancel at any time. When you receive your monthly bill, simply respond to the e-mail within 5 business days with the words "Cancel my account" in the subject line or just contact us and let us know that you would like to cancel. We will confirm cancellation by e-mail and then deactivate your clips.

I checked out your billing section but what are Tiers?
We have 4 basic tiers of service depending on how many streams we serve for you each month. At the beginning of each service month we bill you according to your last month's usage. You don't have to commit to a particular tier of service. For example, let's say that in January you had 1,050 playbacks total (a playback is counted each time someone clicks the play button on one of your streams.): Your Februray bill would be: